NW Seat Covers products come with a 2-year warranty for fit, workmanship and normal wear.
Northwest warrants all products leaving our production facility as “Defect-Free”.
If you receive a defective new product from us, please contact Customer Service Department Immediately so we can assess the situation.
All we ask is that you provide us with a couple of photos of the defective section so we can verify and log the information into our production reports.
The photos help us identify exactly what is wrong so we can address this during Quality Control meetings.
(Please provide enough distance in the photo so we can see which section, where the defect is located on the seat cover)
If the new product is determined to be defective, we will provide you with a brand new replacement section – No Charge for the new replacement item and No UPS Charge for delivering the new product to you.
We will replace any sections that have worn due to normal use, a material defect or a fitting problem, free of charge in 4 easy steps.
Although our slip-on seat covers have an industry leading fit, they are not an upholstery replacement kit.
It is designed to be installed over the existing original seat cover – not replace it.
Customers are 100% responsible for their choice of colour, fabric and correct seat style for their vehicle.
Northwest Guarantees the fit of our seat covers and the quality of our fabrics.
Please make sure you have read the detailed description of the fabrics before ordering.
If you still are not sure about the fabrics, please feel free to call our friendly customer service representatives at 1-888-821-1066.
If you are not happy, missing a piece or having any installation issue with the product, we will be happy to accept a return for a refund or a replacement piece. But first of all, please give us a call before taking any action and one of our friendly customer service reps will help you through the return/warranty process. Please make sure you have your invoice number ready.
Note: Although our slip-on seat covers have an industry leading fit, incorrect installation can result in improper fit. Please consult our installation instruction page prior to installation.
Pictures will help us to get a better understanding of your problem. If there is a problem with the fit or workmanship, simply send us a digital picture of the problem area and we will replace that section free of charge. Please do not send close up pictures; a digital picture showing the entire seat is needed because we will be better able to determine the overall problem from a picture of the entire seat. Our friendly customer service will provide you with the email address you will have to send your pictures to.
Once we receive your pictures, we will have a better understanding of the problem. We will then be able to provide you with a RGA (Return Goods Authorization) number and the return instructions. You will then be able to write the RGA number on the box and ship it back to the address we will provide you with. Please note this process may take 24-48 hours.
Once the merchandise is received in our warehouse, we will ship a replacement piece to you free of charge. If the fitting issue cannot be resolved, you may return the seat covers within 15 days of the invoice date for a full refund – Guaranteed!
For Returns under the warranty Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For Returns that do not qualify under our warranty conditions, a 20% Restocking Fee will be charged against the value of the returned item(s).
The reason is that all Northwest Seat Covers are manufactured to order based on the specifications and options you have selected. In other words, this is a custom order that is custom made based on what you want. We do not carry inventory of our seat covers, therefore is very difficult to try and sell your options and selections to another client – Not all customers want the same thing. Thank you for your understanding.
If you haven’t received a refund yet, check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Only regular priced items may be refunded, sale items unfortunately cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please refer to the return process above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will learn about your return.